Suitable for: New or Existing Airtax Customers

Tax Difficulty: Beginner

Airtax Experience: Anyone

Time to read: 2-3 minutes

Verify your Airtax account

When you use Airtax, we require you to verify your identity, in line with recommendations by the ATO. In most cases, this can be done quickly and securely through our automatic verification system. This requirement applies to both new and existing Airtax customers who have not previously been verified. 

Why do I need to do this?

Given the personal nature of tax information, we want to ensure we know you are you, before processing any lodgements on your behalf. 

What ID you need?

After you create an Airtax account or access any of our services for the first time, you will be prompted to verify your identity by supplying details of one or more government-issued documents. These documents can include:

• Current passport (including an overseas passport with evidence of Australian immigration status)
• Australian driver’s license
• Australian citizenship certificate
• Medicare card
• Birth certificate
• Centrelink card (including Health Care cards, Seniors Health cards, and Pensioner Concession cards)

Tips for a successful verification

It’s important that the details you record about each document match exactly as they are shown on your chosen ID. If what you tell us doesn’t exactly match your ID, this may impact your chances of completing the automated check. 

It is also a good idea to ensure that the personal details that you have listed on Airtax are up-to-date. If you need to check or update these details, you can do so via your account settings. 

What if I can’t complete this process? 

If you’re unable to complete the check, you will be prompted to schedule a time to have your identity verified through a virtual video meeting with an agent, via Google Meet . Through this quick, 5-minute call, our support team will manually sight your identity documents before granting you access to your Airtax account. 

If you cannot be verified by either of these means, we will not be able to service you, and you may need to approach another lodgement provider. However, please note that verification will likely be required by any provider. 

Got a Question?

If you want to speak to someone about your current Airtax income tax return, book in a Tax Assist call or Tax Professional call with a tax specialist.

This document merely provides a broad outline of the subject and is necessarily general in nature.  If you require specific advice, which is tailored to your specific circumstances, please do not hesitate to contact us (fees would apply).