Published 27 August, 2020
When you use Airtax, we require you to verify your identity, in line with recommendations by the ATO. This will be undertaken by a member of our support team prior to accessing your account and using our services. This requirement applies to both new and existing Airtax customers who have not previously been verified. We’re working hard to develop an automated solution that will allow this verification to happen seamlessly in the coming weeks - however, we will need to manually perform this check in the interim.
Why do I need to do this?
Given the personal nature of tax information, we want to ensure we know you are you, before processing any lodgements on your behalf.
How will it work?
These checks will be performed through a virtual video meeting with an agent, via Google Hangouts. Through this meeting one of our agents will ask you to show at least one piece of current photo identification, which can include:
- passport (including an overseas passport with evidence of Australian immigration status)
- drivers license
- government or student identity card, if applicable
Once you have been verified, you will be able to use our services. You can book your appointment here.
We understand that this requirement may delay your lodgement process, especially if you are accessing our services around lodgement deadlines. We will do our best to ensure that you are able to access your account for the first time within 48 hours, however, we ask that you please be patient while we work through thousands of access requests.
What if I’m late with lodging my BAS or income tax return?
Our team is still here to support you. We have arranged for a due date extension with the ATO of 2 September, 2020 for any of our clients who need to lodge the April - June 2020 BAS. If you have any concerns about your lodgements, you can always approach a member of my team at email@example.com
What if I can’t complete this process?
We completely appreciate that the video conference format may not be suitable for some of our customers. Unfortunately, this is the only option available to us at the moment.
If you cannot complete this process, we will not be able to service you, and you may need to approach another lodgement provider. However, please note that some sort of verification will likely be required by any online lodgement provider.